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Terms & Conditions

By accessing and purchasing products through this website you accept and agree to these terms and conditions.

Last updated 27/02/2015

General

  • Strictly trade only. You will need a Trade Account to login, view prices and process your order through the website.
  • You must be at least 18 years of age in order view or possess material of an adult nature.
  • All prices are excluding VAT (Value Added Tax)
  • Suggested Retail Prices (SRP) are a guide only and include VAT.
  • Creative Conceptions Ltd reserves the right to change any product or website price at any time.
  • Images and descriptions displayed on the website are for reference only and may differ slightly from the actual item sent. This especially may occur when manufacturing packaging changes without prior notice to us.
  • We reserve the right to reject any order placed with us without giving any reason. If an order is rejected we will attempt to notify you by email or telephone.
  • Creative Conceptions Ltd does not offer a ‘SALE or RETURN’ policy.
  • All credit/Debit card transactions will appear as ‘Creative Conceptions Ltd on your bank statement.

Delivery

We aim to despatch orders placed before 12pm Monday to Thursday within 24hrs of the order being placed. Orders placed after 12pm Friday or during weekends will be dispatched the next working day. Working days are Monday to Friday excluding Bank Holidays. UK Mainland ONLY.

  • UK Mainland
    Free carriage on orders over £200 ex VAT. Carriage on orders below £200.00 will be charged at £9.00 + VAT. Applies to Mainland UK Only. The Scottish Highlands may be subject to additional carriage charges, please contact us for full delivery prices.
  • Ireland, Isle of Man and Channel Islands
    Free carriage on orders over £400 ex VAT. Carriage on orders below £200.00 will be charged at £18.00 + VAT.
  • Europe
    We offer excellent shipping rates to European countries. Please call our sales team on 01636 703454.

Divisibility

Where delivery is to be made by instalments, each delivery shall be deemed for such purpose to be the subject of a separate contract and any failure whatsoever by the seller in respect of any one delivery shall not entitle the buyer to repudiate the contract or any instalments remaining to be delivered there under.

Ownership

All goods remain the property of Creative Conceptions Ltd until payment has been received in full. Until such time Creative Conceptions Ltd shall:

  • Have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the goods;
  • Be entitled at any time and without the need to give notice, enter upon any property upon which the goods or any part are stored, or upon which Creative Conceptions Limited reasonably believes them to be kept.

Wholesale Returns/Refunds Policy

We endeavour to dispatch your products as ordered but occasionally damages or shortages may occur. For damaged goods or shortages the following returns and refunds policy applies:

  • IMPORTANT: Before returning damaged or faulty goods we request that you contact us.
  • All damages must be reported to the carrier immediately.
  • All damages or shortages must be reported to us within 24 hours of receipt of goods.
  • All packaging must be retained to enable a full investigation to take place. Please ensure that the delivery docket is signed “damaged on arrival”.
  • We cannot be held liable for orders shipped in good faith to an incorrect address due to wrong details having been entered on your registration form.

Dropship Returns Policy

If your cusotmer wishes to return their order they will contact you directly, and follow your company's Return Policy.

We do not operate a sale or return policy. If your cusotmer changes their mind, the unwanted goods returned to you remain your property.

However, in the unlikely event of a product being faulty, we will cover the cost of replacement including delivery to your customer.

Faulty gods - Contact your Sales Rep who will send you a pre-paid Returns Label to send the item back to us, if you can provide the order reference number for the original purchase that would be great. We will excahnge the item for you, or credit your account if this is not possible.

All claims for delivery shortages and damages must be reported to Creative Conceptions within 3 days of being delivered, and stating your order number. Any claim will then be investigated and resolved as soon as possible.

Creative Conceptions cannot be held resonsible for rders being delayed by incorrect information supplied during the ordering process. If an order is delayed or returned due to incorrect information being supplied to Creative Conceptions, the cost of re-sending the order to your cusotmer must be covered by you.

Payment

Credit/Debit Card Payments

Credit / Debit card payments are processed on our website through Sage Pay – An independent payment service provider (PSP) in the UK and Ireland. Sage Pay payments are processed through a secure payment gateway (Level 1 PCI DSS). Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Creative Conceptions Ltd does not store or keep any Credit or Debit card details at its business location or at a remote location. Payment details submitted will only be used to process your order with Sage Pay and will not be help against your account.

Business Credit Account (Purchase orders)

Creative Conceptions Ltd will, at its own discretion, offer a business credit account facility. Credit account customers are subject to our Credit Account Terms and Conditions. To apply for a business credit account you will need to register a new account and contact our sales team on 01636 703454.

Sales Line: 01636 703454